Work with our team of talented graphic designers & illustrators to develop a character design you’ll love.
- Professional Designers
- Multiple Concepts
- Unlimited Revisions
- Transfer of Copyright
- .AI, .EPS, .JPG, .PNG & .PDF
How It Works
Q: What deliverable files will I receive for my character(s)?
A: Each Character Design purchase comes with one deliverable set. The deliverable set is based on one selected design in the following file formats: .AI, .EPS, .JPG, .PNG & .PDF. You will also receive a Transfer of Copyright document.
Q: When does the project officially start?
A: A project start date is the first business day after we have received the deposit payment and the project direction. You will receive an email confirmation with the project start date and projected delivery date for your concepts.
Q: What does project direction mean?
A: The project direction is any instructions, samples, specifications or details that you want us to factor into the development of your concepts.
Q: What is a concept?
A: A concept is a unique design proposed for your character.
Q: How long does it take to receive my character design concepts?
A: You should receive your concepts within 3-5 business days of your project start date.
Q: What happens after I receive my concept presentation?
A: Once you have received the concept presentation there are four available options on how to proceed:
1) Select a concept and approve as final
2) Select a concept and request revisions
3) Purchase additional concepts
4) Cancel the project
Q: How long does a revision request take to complete?
A: Revision requests are typically completed in 1-2 business days.
Q: What constitutes a valid revision request?
A: A valid revision request must be specific on the changes required and the changes must not constitute the creation of a new concept. Spark reserves the right to require clarification and/or reject any revision request that does not meet the requirements expressed above.
Q: How does Satisfaction Guarantee work?
A: We require a 50% non-refundable deposit to initiate a project. The completion payment is only due once you have approved the final design. You may cancel the project at any time and are not obligated to make the completion payment.
Q: Will I have full ownership of the final design?
A: Yes, the set of deliverables contains a Transfer of Copyright agreement. Unless otherwise agreed, we reserve the right to showcase the final designs in our portfolio, and in any number of online galleries & portfolios, as well as in printed literature.
We only require a 50% deposit to initiate the project. If you are not satisfied for any reason, you may cancel the project at any time and are not obligated to make the completion payment.
Do you have questions about our services or want to discuss the details of your project with one of our design consultants? We would love to hear from you.