Logo Design

General

Q: Do you offer discounts?

A: Spark is proud to give back. We have a program in place for non-profit organizations. For more information please contact us directly. We do require verification of the organization’s non-profit status in order to participate.

Q: How does the Satisfaction Guarantee work?

A: Spark Logo Design is committed to your satisfaction. All projects are covered by our Satisfaction Guarantee. If you are not satisfied with your project, you may cancel the project at any time and are not obligated to make any further payments. If you cancel your project, no deliverables will be released, and ownership will not be transferred. Does not apply to add-on purchases. For more information check our Satisfaction Guarantee page.

Logo Project

Q: What is a concept?

A: A concept is a unique design proposed for your logo. Each page of your concept presentation represents 1 concept presented several different ways.

Q: When does a logo design project officially start?

A: A project start date is the first business day after both a completed deposit and completed intake have been received. For an intake to be completed, all of the required sections of the form must be completed or a representative must otherwise indicate that the intake has been completed. You will receive an email notification that your project has started and projected delivery date for your concept presentation.

Q: How long does it take to receive my logo design concepts?

A: You should receive your concept presentation within 3-5 business days of your project start date.

Q: How long do logo project revision requests take to complete?

A: Revision requests are typically completed by the end of the next business day.

Q: What constitues a valid revision request ?

A: A valid revision request must be specific on the changes required and the changes must not constitute the creation of a new concept.

Spark reserves the right to require clarification and/or reject any revision request that does not meet the requirements expressed above.

Q: How long does it take to get my logo project deliverables once I have made completion payment?

A: Deliverables are typically prepared and transferred within 1 business day.

Q: What happens if I don't like any of the concepts?

A: Once you have received the concept presentation there are 4 options for how to proceed forward:
1) select a design and approve as final
2) approve a design and request revisions
3) cancel the project
4) purchase additional concepts.

Through the intake process we attempt to align ourselves with your desired direction for the logo and deliver quality, unique concepts for your consideration. Our hope is that there is one concept from the presentation that you at least like enough to move forward with through our revision process in order to get it exactly where you want it. Spark offers unlimited revisions to your selected concept as a representation of our commitment to delivering a final design you love.

If for any reason you are completely unsatisfied with the concepts and do not wish to continue through the revision process, you may cancel the project at any time. If you wish to purchase additional concepts, you may do so at a discounted rate, learn more.

A revision consultation call may be helpful, if you would like to schedule one please click here .

Q: What files will I receive for my logo?

A: Each Custom Logo Project purchase comes with one logo deliverable set. The deliverable set is based on 1 selected design, in 1 layout, and includes these 6 file formats provided in primary color, alternate color, white on black, and black on white:
• .AI (vector)
• .EPS (vector)
• .GIF (raster)
• .JPG (raster)
• .PDF (vector)
• .PNG (raster)

You will also receive:
.AI source file
Completed Logo Presentation with font and color information

Q: Will I be able to edit the logo design after it is received?

A: You will receive the source file, but will need proper software in order to make edits to the layers of the design. For general image editing such as resizing, cropping, etc you should be able to make the edits with any basic image editing software.

Business Card

Q: When does a business card design project project officially start?

A: If you purchased a branding package, the business card design project will start on the next business day after the logo design has been finalized and all content for the business card has been provided by the client. If the business card design project was purchased as a stand-alone project, the project will start the next business day after the deposit and intake have been completed.

Q: What files will I receive for my business card?

A: The following files will be provided for the final approved design:
• Print ready .PDF based on standard print specifications for 3.5” x 2” business cards with 0.125” bleed on all sides.
• .AI Source file

Q: Will I be able to edit the business card design after it is received?

A: You will receive the source file, but will need proper software in order to make edits to the layers of the design.

Q: Can I get an additional setup of the business card, and what does it cost?

A: Additional setups of the business card can be provided. Our fee is $25 per additional setup.

Q: Where can I print the business card design?

A: Your business card deliverables are configured for standard specifications for 3.5” x 2” business cards with 0.125” bleed on all sides. You should be able to print the business cards with any professional printing service.

Q: Do you offer business card printing services?

A: Spark does offer business card printing through a 3rd party vendor. For more information please click here.

Letterhead

Q: When does a letterhead design project officially start?

A: If you purchased a branding package, the letterhead design project will start on the next business day after the logo design has been finalized and all content for the letterhead has been provided by the client. If the letterhead design project was purchased as a stand-alone project, the project will start the next business day after the deposit and intake have been completed.

Q: What files will I receive for my letterhead?

A: The following files will be provided for the final approved design:
• Editable .DOCX with 8.5” x 11” dimensions and 0.5” margins on all sides
• Print ready .PDF based on standard print specifications for 8.5” x 11” letterhead with 0.125” bleed on all sides.
• .AI Source file

Q: Will I be able to edit the letterhead design after it is received?

A: You will be able to edit the Microsoft Word .DOCX version of the design. Certain elements may be provided in an image format and may not be editable.

Q: Where can I print the letterhead design?

A: Your letterhead deliverables are configured for standard specifications for 8.5” x 11” paper with 0.125” bleed on all sides. You should be able to print the business cards with any professional printing service.

Q: Do you offer letterhead printing services?

A: Spark does offer letterhead printing through a 3rd party vendor. For more information please click here.

Email Signature

Q: When does a email signature design project officially start?

A: If you purchased a branding package, the email signature design project will start on the next business day after the logo design has been finalized and all content for the business card has been provided by the client. If the email signature design project was purchased as a stand-alone project, the project will start the next business day after the deposit and intake have been completed.

Q: What files will I receive for my email signature?

A: The following files will be provided for the final approved design:
• .HTML file
• Instructions PDF

Disclaimer: The email signature service provided by Spark is a design service. Our deliverable is the .HTML code the corresponds to the approved design. We may provide general information about the implementation of your email signature, but are not responsible to execute or provide user specific support of the implementation in any way. For instruction on how to implement your email signature design into your email provider/platform, please contact your provider/platform.

Q: How do I implement my email signature?

A: Here are the standard steps to implementing your email signature design:

Step 1) Download the HTML file using your internet browser

Step 2) Open a new tab on your internet browser

Step 3) Drag the HTML file over internet browser and drop

Step 4) You should see the email signature design displayed on the browser page, select and copy the full design

Step 5) Paste the design into the Email Signature field of the settings for your email account or email agent

Disclaimer: The email signature service provided by Spark is a design service. Our deliverable is the .HTML code the corresponds to the approved design. We may provide general information about the implementation of your email signature, but are not responsible to execute or provide user specific support of the implementation in any way. For instruction on how to implement your email signature design into your email provider/platform, please contact your provider/platform.

Social Media Graphic

Support

GRAPHIC DESIGN

General

Q: Do you offer discounts?

A: Spark is proud to give back. We have a program in place for non-profit organizations. For more information please contact us directly. We do require verification of the organization’s non-profit status in order to participate.

Q: How does the Satisfaction Guarantee work?

A: Spark Logo Design is committed to your satisfaction. All projects are covered by our Satisfaction Guarantee. If you are not satisfied with your project, you may cancel the project at any time and are not obligated to make any further payments. If you cancel your project, no deliverables will be released, and ownership will not be transferred. Does not apply to add-on purchases. For more information check our Satisfaction Guarantee page.

PRINTING SERVICES

WEBSITE DESIGN & DEVELOPMENT

General

Q: Do you offer discounts?

A: Spark is proud to give back. We have a program in place for non-profit organizations. For more information please contact us directly. We do require verification of the organization’s non-profit status in order to participate.

Q: How does the Satisfaction Guarantee work?

A: Spark Logo Design is committed to your satisfaction. All projects are covered by our Satisfaction Guarantee. If you are not satisfied with your project, you may cancel the project at any time and are not obligated to make any further payments. If you cancel your project, no deliverables will be released, and ownership will not be transferred. Does not apply to add-on purchases. For more information check our Satisfaction Guarantee page.

Business Email

Domain Registration

Hosting

OTHER SERVICES

General

GET IN TOUCH

We would love to hear about your project and discuss how we can help. Please schedule a consultation call or fill out our general contact form.

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