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Frequently Asked Questions

Have Questions? We’ve got answers. At Spark Creative we looked to make our process as straight-forward and transparent as possible. We’ve compiled a helpful list of our most common questions for your review.

Custom Designed Websites

GENERAL

Q: Do you offer discounts?

A: Spark is proud to give back. We have a program in place for non-profit organizations. For more information please contact us directly. We do require verification of the organization’s non-profit status in order to participate.

Q: How does the Satisfaction Guarantee work?

A: Spark Logo Design is committed to your satisfaction. All projects are covered by our Satisfaction Guarantee. If you are not satisfied with your project, you may cancel the project at any time and are not obligated to make any further payments. If you cancel your project, no deliverables will be released, and ownership will not be transferred. Does not apply to add-on purchases. For more information check our Satisfaction Guarantee page.

Q: What is the cancellation due to client inactivity policy?

A: Spark Creative reserves the right to cancel any project that has had no client activity for 4 weeks or more. At least one email will be sent prior to cancellation alerting the client that the project will be cancelled if we do not hear from them in the prescribed window of time. Cancellation is effective once a project cancellation notification has been sent. No refunds will be issued. The client is not obligated to make any additional payments. If the client wishes to reactivate the project, they may only do so at Spark Creative’s discretion, and after completing a $50 Project Reactivation Fee. If you are looking to reactivate a cancelled project, please contact us and our team will assist you.

Q: Will I have full ownership of the final design?

A: Yes, for each logo and graphic project, the set of deliverables contains a Transfer of Copyright agreement. Unless otherwise agreed, we reserve the right to showcase the final designs in our portfolio, and in any number of online galleries & portfolios, as well as in printed literature.

Q: What constitues a valid revision request ?

A: A valid revision request must be specific on the changes required and the changes must not constitute the creation of a new concept. Spark reserves the right to require clarification and/or reject any revision request that does not meet the requirements expressed above

LOGO DESIGN

Logo Project

Q: What is a concept?

A: A concept is a unique design proposed for your logo. Each page of your concept presentation represents 1 concept presented several different ways.

Q: What files will I receive for my logo?

A: Each Logo Design Project purchase comes with one extensive set of deliverables. The set is based on one selected design, in one layout, and includes the following file formats provided in primary color, alternate color, white on black, and black on white: .AI, .EPS, .JPG, .PDF, .PNG, and .SVG. You will also receive a logo presentation with font and color information and a Transfer of Copyright document.

Q: When does a logo design project officially start?

A: A project start date is the first business day after both a completed deposit and completed intake have been received. For an intake to be completed, all of the required sections of the form must be completed or a representative must otherwise indicate that the intake has been completed. You will receive an email notification that your project has started and projected delivery date for your concept presentation.

Q: How long does it take to receive my logo design concepts?

A: You should receive your concept presentation within 3-5 business days of your project start date.

Q: How long do logo project revision requests take to complete?

A: Revision requests are typically completed by the end of the next business day.

Q: How long does it take to get my logo project deliverables once I have made completion payment?

A: Deliverables are typically prepared and transferred within 1 business day.

Q: What happens if I don't like any of the concepts?

A: Once you have received the concept presentation there are 4 options for how to proceed forward:
1) select a design and approve as final
2) approve a design and request revisions
3) cancel the project
4) purchase additional concepts.

Through the intake process we attempt to align ourselves with your desired direction for the logo and deliver quality, unique concepts for your consideration. Our hope is that there is one concept from the presentation that you at least like enough to move forward with through our revision process in order to get it exactly where you want it. Spark offers unlimited revisions to your selected concept as a representation of our commitment to delivering a final design you love.

If for any reason you are completely unsatisfied with the concepts and do not wish to continue through the revision process, you may cancel the project at any time. If you wish to purchase additional concepts, you may do so at a discounted rate, learn more.

A revision consultation call may be helpful, if you would like to schedule one please click here .

Q: Will I be able to edit the logo design after it is received?

A: You will receive the source file, but will need proper software in order to make edits to the layers of the design. For general image editing such as resizing, cropping, etc you should be able to make the edits with any basic image editing software.

Brand Assets

Q: What does the branding package include?

A: Besides the logo design, you will receive the following:

Business Card – 3 Concepts, 3 Shared Revision Rounds, 1 Deliverable Set
Letterhead – 3 Concepts, 3 Shared Revision Rounds, 1 Deliverable Set
Social Media Graphics – 3 Concepts, 3 Shared Revision Rounds, 1 Deliverable Set
Email Signature – 3 Concepts, 3 Shared Revision Rounds, 1 Deliverable Set
1 Set of 500 Printed Business Cards – 14pt or 16pt stock, matte or glossy, standard shipping

Branding Complete package also includes:

PowerPoint Template – 3 Concepts, 1 Revision Round, 1 Deliverable Set
Brand Guide – 1 Concept, 3 Revision Rounds, 1 Deliverable Set

Q: What deliverable files will I receive for my brand assets?

A: You will receive the following files:

Business Card: print-ready .PDF based on standard print specifications for 3.5” x 2” business cards with 0.0625” bleed on all sides, editable .PDF, and .AI source file.

Letterhead: editable .DOCX with 8.5” x 11” dimensions and 0.5” margins on all sides, print-ready .PDF based on standard print specifications for 8.5” x 11” letterhead with 0.0625” bleed on all sides, and .AI Source file.

Email Signature: HTML file and instructions .PDF on how to implement your design.

Social Media Graphics: .JPEG cover image, .JPEG profile image and .PSD source file for Facebook, Instagram and Twitter.

Branding Complete package also includes:

PowerPoint Template: .PDF, .PPTX source file, folder with fonts and image assets.

Brand Guide: print-ready .PDF based on standard print specifications for 11” x 8.5” brand guide with 0.125″ bleed on all sides, editable .PDF, .INDD & .IDML source files, and a folder with fonts and image assets.

Q: How long does it take to receive the concept presentation for my brand assets?

A: Once the brand asset intake form has been completed, you should receive the presentation with the concepts within 1-2 business days.

Q: What is a brand guide?

A: A brand guide is essentially a set of rules that explain how your brand works. These guidelines typically include basic information such as: logo usage, colour palette, type style, image style, and brand element design (business card, letterhead, etc).

Q: Do you offer business card printing services?

A: Spark does offer business card printing through a 3rd party vendor. For more information please click here.

Q: Can I get an additional setup of the business card, and what does it cost?

A: Additional setups of the business card can be provided. Our fee is $25 per additional setup.

Q: Where can I print the business card design?

A: Your business card deliverables are configured for standard specifications for 3.5” x 2” business cards with 0.0625” bleed on all sides. You should be able to print the business cards with any professional printing service.

Q: How do I implement my email signature?

A: Here are the standard steps to implementing your email signature design:

Step 1) Download the HTML file using your internet browser

Step 2) Open a new tab on your internet browser

Step 3) Drag the HTML file over internet browser and drop

Step 4) You should see the email signature design displayed on the browser page, select and copy the full design

Step 5) Paste the design into the Email Signature field of the settings for your email account or email agent

Disclaimer: The email signature service provided by Spark is a design service. Our deliverable is the .HTML code the corresponds to the approved design. We may provide general information about the implementation of your email signature, but are not responsible to execute or provide user specific support of the implementation in any way. For instruction on how to implement your email signature design into your email provider/platform, please contact your provider/platform.

GRAPHIC DESIGN

Q: What deliverable files will I receive?

A: Each graphic product purchase comes with one deliverable set. The deliverable set is based on one selected design, and includes the source file. More information about the exact files you will receive can be found on each product page. You will also receive a Transfer of Copyright document.

Q: When does a graphic project officially start?

A: A project start date is the first business day after we have received the deposit payment, the project content, and the project direction. You will receive an email confirmation with the project start date and projected delivery date for your concepts.

Q: What does project content mean?

A: The project content is the text copy that you wish incorporated into the design concepts, and any imagery that you wish to provide. The client is responsible to provide and approve all content.

Q: What does project direction mean?

A: The project direction is any instructions, samples, specifications or details that you want us to factor into the development of your concepts.

Q: What is a concept?

A: A concept is a unique design proposed for your brochure, flyer, digital banner etc purchase.

Q: How long does it take to receive my design concepts?

A: You should receive your concepts within 3-5 business days of your project start date.

Q: What happens after I receive my concept presentation?

A: Once you have received the concept presentation there are four available options on how to proceed:
1) Select a concept and approve as final
2) Select a concept and request revisions
3) Purchase additional concepts
4) Cancel the project

Q: How long does a revision request take to complete?

A: Revision requests are typically completed in 1-2 business days.

WEBSITE DESIGN & DEVELOPMENT

Q: What is the difference between Template Based and Custom Design?

A: Our Template Based approach is our cost effective and streamlined solution for developing a website based on a template you select from a library. Afterwards, we customize this template with selected images, branding – including logo, fonts, and colors, insert the provided content, and execute out-of-the-box adjustments to the layout in order to accommodate the provided content.

Our Custom Design approach is our solution for developing unique designs custom tailored to communicate your brand message and help you achieve your business goals.

Q: What template can I select from the library?

A: You can select any template from the primary library we work with. There are over 140 templates available in a wide variety of styles.

Q: What platforms does Spark develop on?

A: Our team develops websites on a range of platforms including: WordPress, Wix, SquareSpace, and Shopify.

Q: Will I know how to use the website after the project is completed?

A: Each website design and development purchase includes a 1 hour tutorial at the end of the project where we can walk you through the back-end of the website and answer your self administration questions.

After completion, we are available to provide assistance through our on-demand support and website support subscription options.

Let's Chat

Do you have questions about our services or want to discuss the details of your project with one of our design consultants? We would love to hear from you.

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